Hubloft Privacy Policy

This Privacy Policy explains how we collect, use, process, and disclose your information across the hubloft platform

1. Information We Collect

There are two general categories of information that we collect.

1.1. Information You Give Us.

We collect information you share with us when you use the hubloft Platform in order to ensure the adequate performance of contracts between you and hubloft, or between you and a Supplier. The provision of this information is necessary to use the hubloft Platform and, without it, we will not be able to provide you with services that you request.

Member Information. When you submit a request for Accommodation booking information, we require certain information such as your first name, last name, email address and phone number. To use certain features within the hubloft Platform, we may need to ask you for additional information which may include your address and date of birth

Identity Verification Information. To help create and maintain a trusted environment, and to the extent permitted by applicable laws, we may collect identity verification information (such as images of your government-issued ID, passport, national ID card, or driving license) or other authentication information.

Payment Information. When you use the Payment Services (such as when booking Accommodation or a travel-related experience through us or establishing a Supplier relationship via us), we require certain financial information (like your bank account or credit card information) to process payments and comply with applicable law. If you are a Supplier, we may require identity verification information (such as images of your government issued ID, passport, national ID card, or driver’s license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and comply with applicable law. If you are a Guest, we may retain your financial information to assist you with booking travel-related experiences with third parties

Communications with hubloft. When you communicate with hubloft or our representatives, we collect information about your communication and any information you choose to provide.

1.2. Information We Automatically Collect from Your Use of the hubloft Platform.

When you use the hubloft Platform, we collect information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the hubloft Platform.
Usage Information. We collect information about your interactions with the hubloft Platform, such as the pages or other content you view, your searches for villas, bookings you have made, the experiences and activities you book with others through us, and other actions on the hubloft Platform.

Geo-Location Information. When you use certain features of the hubloft Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. hubloft may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.

Log Data. We automatically collect log data and device information when you access and use the hubloft Platform, even if you have not created an hubloft account or logged in. That information includes, among other things: details about how you’ve used the hubloft Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information (e.g., crashes, browser type), unique identifiers, cookie data and the pages you’ve viewed or engaged with before or after using the hubloft Platform.

Payment Transaction Information. We collect information related to your payment transactions on the hubloft Platform or transactions made through the hubloft Platform, including the payment instrument used, the date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the hubloft Platform or engage others to track your behavior on our behalf.

2. How We Use The Information We Collect

We use, store, and process information about you to (1) provide, understand, improve, and develop the hubloft Platform, (2) create and maintain a trusted and safer environment, and (3) provide, personalize, measure, and improve our advertising and marketing.

2.1. Improve, and Develop the hubloft Platform

We may use the personal information to provide, improve, and develop the hubloft Platform such as to:

  • Enable you to access and use the hubloft Platform;
  • Contact you about your booking requests, plan your stay at one of our properties, and make and manage your bookings;
  • Improve and optimize the hubloft Platform and experience, by performing analytics and conducting research;
  • Enable you to access and use the Payment Services, including collecting payment on behalf of a Supplier;
  • Provide customer service;

2.2. Provide, Personalize, Measure, and Improve our Advertising and Marketing.

We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about hubloft or partner campaigns and services, such as services offered by hubloft’s affiliate, Airbnb) and social media advertising through social media platforms such as Facebook or Google;
  • Personalize, measure, and improve advertising;
  • Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by hubloft or its third party business partners;
  • Carry out profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the hubloft Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you; and Invite you to events and relevant opportunities.

3. Sharing & Disclosure

3.1. Sharing between Homeowners and Guests.

To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:

When you as a Guest submit a booking request, certain information about you may be shared with the Homeowner (and Property Manager, if applicable) including your full name, the full name of any additional Guests, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number.

When you as a Supplier (or Co-Supplier, if applicable) have a confirmed booking, certain information about you is shared with the Guest (and the additional Guests they may invite, if applicable) to coordinate the booking, such as your full name, phone number, and Accommodation address.

We don’t share your billing and payout information with other Members.

3.2. Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights

Hubloft may disclose your information to courts, law enforcement or governmental authorities, tax authorities or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against hubloft, (iii) to respond to valid requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Use or other agreements with Members, or (v) to protect the rights, property or personal safety of hubloft, its employees, its Members, or members of the public. For example, Supplier tax information may be shared with tax authorities or other governmental agencies.

These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping the hubloft Platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon hubloft’s property, its Members and the hubloft Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so.

4. Security

We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage.

5. Changes to this Privacy Policy

hubloft reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy that materially disadvantage our existing users we will provide you with reasonable advance notice of the modifications in accordance with applicable law. If you disagree with the modified Privacy Policy you may cease using the Services. Your continued access to or use of the Services after the effective date of any such modifications will constitute acceptance of the modifications. We will also post the revised Privacy Policy on the hubloft Platform and update the “Last Updated” date at the top of this Privacy Policy. For modifications that we need to make to meet security, safety, legal or regulatory requirements, we may not be able to notify you in advance but we will let you know as soon as practicable.

6. Contact

If you need to contact us or have any questions or complaints about this Privacy Policy or hubloft’s information handling practices (including how our service providers process your personal information), you may contact hubloft at Hubloft, 10th Floor, Pioneer Towers, Marine Drive, Kochi - 682035: You may also email us at

Terms of use

1 Agreement

These Terms of Use (the “Terms”) constitute a legally binding agreement between you and hubloft and its affiliates governing your access to and use of the hubloft website located at and all associated sites or subdomains and other sites or applications through which hubloft makes its services available. By using the Site, you agree to these Terms.

2 Modifications

Hubloft reserves the right to modify these Terms and the Services at any time in accordance with this provision. If we make changes that will materially disadvantage our existing users we will provide you with reasonable advance notice. If you disagree with the modifications you may cease using the Services. Your continued use of the Services after the effective date of any such modifications will constitute acceptance of the modifications. If we make material changes to these Terms, we will post the revised Terms on the Site and update the “Last Updated” date at the top of these Terms. For modifications that we need to make to meet security, safety, legal or regulatory requirements, we may not be able to notify you in advance but we will let you know as soon as practicable.

3 Content

3.1 You should assume that all text, graphics, interfaces, photographs, trademarks, logos, sounds, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned or licensed by or to hubloft, and is protected by copyright and trademark laws, and various other intellectual property rights and unfair competition laws.
3.2 You may download Content displayed on this Site for personal, non-commercial use only. You must retain all copyright and other proprietary notices on downloaded Content. You may not reproduce, republish, post, publicly display, transmit or distribute any Content unless expressly permitted in these Terms or elsewhere on the Site.

4 Submissions

We appreciate hearing from you. Please note that, apart from your personal information (which is addressed in our Privacy Policy), any communications or materials you send to the Site, including data, questions, comments, suggestions or submissions (“Submissions”), are and will be treated as non-confidential and nonproprietary to you. By submitting such Submissions to hubloft, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you. hubloft takes no responsibility and assumes no liability for any Submissions posted or submitted by you. We reserve the sole discretion to determine whether to publish or use your Submissions. You are fully responsible for the content of your Submissions.

5 Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless hubloft and its affiliates and their respective directors, officers, employees and agents from and against all demands, losses, liability, claims or expenses, including attorneys’ fees, made against hubloft by any third party due to or arising out of or in connection with your use of the Site, the Services and/or your breach of these Terms.

6 Additional Rules and Conditions

Separate terms and conditions, including your cancellation rights, if any, will apply to your reservation and purchase of travel-related goods and services that you select. Such terms and conditions will be presented to you prior to making a reservation or purchase. Please read these separate terms and conditions carefully. Any violation of these additional terms and conditions may result in cancellation of your reservation(s) or in your forfeiting any monies paid for such reservation(s).

7 Miscellaneous

7.1 The relationship between hubloft and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
7.2 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
7.3 You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

8 Use of the Site

8.1 You may not use the Site, the Services or any Content for any purpose that is unlawful or prohibited by these Terms or that infringes the rights of hubloft or others.
8.2 You also agree not to: (i) make any false, speculative or fraudulent inquiry, request or reservation; (ii) access, monitor or copy any content or information of this Site using any deep-link, page-scrape, robot, spider or other automatic device, program, algorithm or any similar process; (iii) take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; (iv) use any device, software or routine to interfere with the proper working of the Site, any transaction being conducted on the Site or any other person’s use of the Site; or (v) attempt to gain unauthorized access to the Site or any systems or networks connected to the Site by hacking or any other illegitimate means.

9 Termination

You can stop using the Site or the Services at any time. We may remove functionality or features, suspend or stop any or all of the Services at any time in accordance with the provisions of section 2 above.